My girlfriend has pointed out, not incorrectly, that my blog is "a bit angry". So I will strive to be more positive! But this post is added at her behest:
Last night she and I visited a branch of a chain restuarant whose name I will not mention in the interests of privacy. Let's call it Pizza H...no, that's too obvious, let's just say P Hut.
When we were being served our pizza, my girlfriend asked for tomato and barbeque sauce to go with it. The waiter suggested that we could have a third sauce...all for just 99p!
So said chain (P Hut) now charges you if you want some sauce to go on your plate! It's a bit much!!! She wasn't impressed (and neither was I) - someone else asked how we were getting on, and she gave them the benefit of her views on charging for a small portion of sauce. The girl explained that they had previously given them out 'on the sly' but that management were watching.
The Ryanair approach (low cost for the core business activity, charges for add-ons) might have helped make make flying more accessible to those who'd never have dreamt of it just 30 years ago. But here it grated a bit.
I'm a capitalist; I staunchly believe that the first duty of every business is to make a return for the owners of capital (its shareholders). But in a free market, people vote with their feet when they feel they're being ripped off. It's a bit like shops charging for carrier bags (WH Smith, M&S food) - when you elevate 'twerpism' over customer service, people get a bit hacked off.
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